Hughes Modem dw6000 Manual de usuario

1034405-0001Revision AOctober 8, 2003User GuideDW6000 High-Speed Internet Modem(International Version)

2 DW6000 installation and componentsDW6000 componentsRelocating the DW6000Your DIRECWAY System was completely assembled by the professional installer

DW6000 installation and components 3OperatingconsiderationsWARNING• Do not insert objects through the vents.• Inserting objects through the vents ma

4 DW6000 installation and componentsProfessional installation or service requirementProfessional installation and service of the two-way antenna asse

DW6000 installation and components 5How the DW6000 worksFigure 1 shows how the DW6000 allows you to connect multiple computers to the Internet via s

6 DW6000 installation and components

The DIRECWAY System Control Center 7The DIRECWAY System Control Center 2The DW6000 has an internal Web server that supports the DIRECWAY System Cont

8 The DIRECWAY System Control CenterHow to access the System Control CenterThe System Control Center is accessed through any browser, such as Interne

The DIRECWAY System Control Center 9• System Status reports on signal strength and transmit, receive, software download, commission, and TCP acceler

10 The DIRECWAY System Control CenterSystem Status The System Status screen displays the fields described below.•Signal Strength - receive signal str

The DIRECWAY System Control Center 11Reception Info The Reception Info screen displays the fields described below. •Receive Status - reports the sta

Copyright © 2003 Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics CorporationAll rights reserved. This publication and it

12 The DIRECWAY System Control CenterTransmission InfoThe Transmission Info screen displays the fields described below.•Transmit Status - reports the

The DIRECWAY System Control Center 13System Information The System Information screen displays a number of fields. While all the information may be

14 The DIRECWAY System Control CenterThe Connectivity Test LinkThe Connectivity Test link is used to test the DW6000’s connectivity to the NOC. You m

DW6000 LEDs Operation 15DW6000 LEDs Operation 3The DW6000 LEDs provide information about operating status. This chapter describes the LEDs’ appearan

16 DW6000 LEDs OperationDW6000 LED operationThis section describes the LEDs’ appearance during typical DW6000 operation. Refer to Figure 11 for the L

DW6000 LEDs Operation 17Figure 11: DW6000 LEDs operationG-xxxx10/31/02USB/LAN LEDSolid blue = LAN is connectedand usableFlashing blue = there istran

18 DW6000 LEDs Operation

Configuring E-mail 19Configuring E-mail 4To activate the e-mail accounts provided in your service agreement, go to myDIRECWAY.com. If you purchased

20 Configuring E-mail4. Enter your full name in Display Name and select Next. The E-Mail Internet Address window appears. See Figure 14.5. Enter your

Configuring E-mail 218. Enter the address of your outgoing mail server in the Outgoing mail server field. • If your e-mail account is with DIRECWAY,

iiiDeclaration of ConformityStandards to which Conformity is declared: FCC Part 15This device complies with part 15 of the FCC Rules. Operation is

22 Configuring E-mailMicrosoft Outlook 20001. Go to Start→ Programs→ Microsoft Outlook.2. Select on Tools from the Outlook Express program menu and s

Configuring E-mail 23SMTP.direcway.com. If you are using some other service, check with your e-mail provider for the URL of your SMTP e-mail server.

24 Configuring E-mail12. Ensure Never is selected for Use Secure Socket Layer (SSL) or TLS for Outgoing message.13. Select Edit to display the Mail S

DW6000 Troubleshooting 25DW6000 Troubleshooting 5The DW6000 System Control Center and LEDs provide information about operating status. This chapter

26 DW6000 TroubleshootingCannot surf but can access Control CenterIf you cannot surf the Internet but can access the Control Center, follow the troub

DW6000 Troubleshooting 27Check receive signalThe DW6000 will not function if satellite signals are not received properly.1. At the Control Center, c

28 DW6000 TroubleshootingIf the Tx Code is Transmitter available for Normal Operation (TxCode 8) the DW6000 is transmitting signals properly. Proceed

DW6000 Troubleshooting 29Figure 20: System Status, TCP Acceleration Status

30 DW6000 TroubleshootingCheck NetworkOperations Center (NOC)connectivityUse the Connectivity Test link to check connectivity to the DIRECWAY Network

DW6000 Troubleshooting 31Figure 21: Connectivity TestFigure 22: Successful pingFigure 23: Failed ping

iv If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair or warrantyinformation, please contact DIRECWAY Technical Support

32 DW6000 TroubleshootingInternet ConnectivitySometimes the Internet or Internet site is experiencing problems. Try pinging the DIRECWAY Web server (

DW6000 Troubleshooting 33Cannot access the Control CenterIf you cannot access the Control Center, you can still get information from the DW6000 LEDs

34 DW6000 TroubleshootingCheck the Power LEDCheck the Power LED. If it is lit, proceed to the next troubleshooting step. If it is not lit, perform th

DW6000 Troubleshooting 35a. In Windows 2000, for example, right-click My Computer on the desktop and choose Properties→ Hardware→ Device Manager. A

36 DW6000 Troubleshooting3. If the System Control Center is still not available, try pinging the DW6000 by entering ping 192.168.0.1 at a DOS command

DW6000 Troubleshooting 37Problem: System LEDnot litIf the System LED is not on, but the Transmit and Receive LEDs are on, there may be a problem at

38 DW6000 TroubleshootingThe pedestal base Follow the instructions below to place the DW6000 in the pedestal base, or remove it from the base.You do

DW6000 Troubleshooting 39Figure 26: DW6000 guidesFigure 27: Two front guidesFigure 28: Pedestal base clipCurved ridgesTwo front guidesClip

40 DW6000 Troubleshooting

Frequently asked questions 41Frequently asked questions 61. What are the causes of interference in the operation of my system?The DIRECWAY® system o

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42 Frequently asked questionsTransmitter screen are utilized by satellite service personnel to increase the accuracy of satellite dish alignment.3. W

Frequently asked questions 439. What if my computer did not come with a Network Interface Card (NIC)? What can I do?Many computers can be upgraded w

44 Frequently asked questionsDIRECWAY Professional 1. Can I run DIRECWAY Professional on a virtual private network (VPN)?Running a VPN client over a

Typical operating system settings 45Typical operating system settings AThis chapter explains how to configure Windows and MacIntosh operating system

46 Typical operating system settingsConfiguring Windows for a DW6000 with a static IP addressThe instructions for configuring a Windows 98SE, ME, 200

Typical operating system settings 474. Select Specify an IP Address. Enter an appropriate IP address from the range of available IP addresses. See p

48 Typical operating system settings8. Select the DNS Configuration tab, and verify the following settings.a. Make sure Enable DNS is selected.b. The

Typical operating system settings 494. Select Internet Protocol (TCP/IP) being careful not to uncheck it and select Properties. See Figure 8.5. In t

50 Typical operating system settingsWindows XP1. Open the Control Panel by selecting Start→ Control Panel and double-select the Network and Dial-up C

Typical operating system settings 514. Select Internet Protocol (TCP/IP) and select Properties being careful not to uncheck the check box. See Figur

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52 Typical operating system settingsConfiguring Windows when DHCP is enabledWindows 98SE and ME1. On the client computer, go to Start→ Settings→ Co

Typical operating system settings 533. Select the TCP/IP entry associated with Network Interface Card (NIC) and then select Properties. The TCP/IP P

54 Typical operating system settingsWindows 20001. On the client computer, go to Start→ Settings→ Control Panel and double-click Network and Dial-up

Typical operating system settings 555. Select Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox.6. Select the Properties button. Th

56 Typical operating system settingsWindows XP1. Go to Start→ Settings→ Control Panel. Double-click the Network and Dial-up Connections icon.Note:

Typical operating system settings 57Figure 48: Local Area Connection PropertiesFigure 49: Internet Protocol Properties

58 Typical operating system settingsConfiguring a MacIntosh for a DW6000 with a static IP address Follow the steps below to configure a DW6000 with a

Typical operating system settings 59Configuring a MacIntosh when DHCP is enabledFollow the steps below to configure a DW6000 with DHCP enabled on a

60 Typical operating system settingsFigure 54: Mac Network screenFigure 55: Select Manually from the Configure drop-down list

Home Networking 61Home Networking BThe DW6000, in combination with an antenna, can provide satellite connectivity for multiple computers on a wirele

Contents viiContentsChapter 1: DW6000 installation and components . . . . . . . . . . . . . . . . . . . . . . . . . . 1Contact information. . . . .

62 Basic wirelessconsiderationsWireless networks are easy to install because you don’t have to run any cables. Instead, a wireless base station is co

63Basic EthernetconsiderationsEthernet hubs, cables, and NICS can be purchased at most computer supply stores or outlets. They are relatively inexp

64

Glossary 65GlossaryBDEBase station - a device in a wireless network that processes and routes data from computers, modems (including satellite modem

66 GlossaryHILHost - In packet- and message-switching communications networks, the collection of hardware and software that makes use of packet or me

Glossary 67NPNetwork Address Translation (NAT) - provides IP address translation from the LAN. Two standard types of NAT are Network Address Port Tr

68 GlossarySTSignal quality factor (SQF) - an integer value from 0-99 that indicates the strength of the received satellite signal relative to noise.

Index 69IndexAauto-negotiate 61, 63BBad Key Frames 11CCategory 5) Ethernet cable 63Commission Status 10Connectivity Test 9, 14, 30Connectivity Test M

70 IndexCovered by one or more of the following U.S. Patents:5,343,471, 5,652,795, 5,659,615 5,699,384, 6,125,184, 6,131,160, 6,161,141, 6,215,873, 6,

viii Contents

DW6000 installation and components 1DW6000 installation and components 1Congratulations on your purchase of a DIRECWAY® DW6000! After your unit has